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Warranty
From the date of delivery up until twelve (12) months later, we guarantee that the products will be in compliance with all the specifications described on the Site, free from defects of materials and fabrication, of satisfactory quality. All warranties will be excluded in case of non-compliance in case of changes or alterations of the Products made, incorrect use or irregular conservation of the products, negligence or omitted custody of products, products deterioration, or wear.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at customerservice@elletipiusa.com to request a RGA # and to obtain your return instructions. Unauthorized returns unfortunately cannot be accepted. No returns will be accepted 31 days after date of invoice. Our warehouse takes pride in packing and shipping our products and would appreciate the same attention to ensure damage does not occur during transit. Products must be returned in the original packaging, cannot have been installed and must be in re-sellable condition to qualify for a refund. Shipping charges are not refundable. A restocking fee of 35% will apply to all qualifying returns.
Damages and issues
Please inspect your order upon reception and contact us within 3 business days, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Others
We reserves the right to modify the aesthetic finishes and the characteristic of our products, to improve their best quality and to guarantee evermore our supply services.